OUR POLICY

Any cancellation prior to 24 hours will be charged a $25 dollar fee. This is to cover the loss of earnings and other clientele that would like to come in for that appointment time. Due to a short notice we are unable to fill that appointment.

When booking online we require a credit card hold for all clients to reserve an appointment. Credit card will not be charged unless a cancellation is made prior to 24 hours or you NO Show to your appointment. Please be respectful of our business and time as it is blocked out a certain amount to perform the services.

We charge by weekly fills. Please be considerate and book your fills accordingly to block out the correct amount of time for the fills. Importantly please also be courteous that coming back with just a few lashes left is NOT a fill. We have been flexible with clients in between fills due to lash cycle, allergies during the season. Please understand coming in for fills with just a few lashes left will be a new set. (All prices are subject to change)

We strive to provide client satisfaction here at iLash Studio. You will have up to 72 hours if you are not happy with your lashes. We will be more than happy to perform a corrective touch up. We also will fix any immediate lash lost up to 72 hours from the appointment as the adhesive normally takes 24 hours to completely cure. Sometimes this can happen when the adhesive didn’t properly cure within the 24 hours due to low humidity or high humidity. Please call us right away and we will be more than happy to fix the problem at no charge. After 72 hours then it will be due to your day to day maintenance and daily routine.
No refunds will be given, you are paying for the lash stylist’s time, product and other expenses used to provide for the service. You may contact us within the 72 hours to discuss your concerns and we will do what we can to address your concerns.
At iLash Studio we are here to offer the best services and we truly care for the health and safety for all our clients.